Return Policy & Order Cancelations
Due to COVID-19 return processing times are taking longer than normal. Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.
IMPORTANT: With limited exceptions, returns (i) are refunded to customer by store credit redeemable on franklinmint.com and (ii) customer is responsible for return shipping charges.
Please know that we understand that choosing the right décor for your home/office can be a boring procedure. We want you to feel confident in your leverage. This is why we are more than happy to assist you with finding the right choice. If it ’ s not the right match, we ’ ll avail you get there .
You can return most items for a store credit within 30 days of delivery. Unless noted below, outbound transport charges are non-refundable and you will be creditworthy for all return ship costs.
clearance trade and any items marked “ Final Sale ” can not be returned. other nonreturnable merchandise includes headroom items, personalized items, bundled items at discount rate rates ( e.g. “ 4 for $ 20 ” ; unless the entire bunch is returned ), items marked nonreturnable at the checkout or within the intersection description page, and products that have been assembled
If there is a mistake with your order, or items arrive defective/damages at the time of acknowledge, we will take care of it and work with you to find the best solution as far described below .
To begin the return/exchange serve, please reach out to our customer overhaul team for aid. Our Customer service representatives are available by emailing documentation @ franklinmint.com
Returns/Exchanges
You can return most items for shop credit redeemable on franklinmint.com within 30 days of delivery. The follow will apply :
- only outbound ship charges for damaged orders will be reimbursed. All early ship charges are non-refundable and will automatically be deducted from the refund credit come.
- headroom trade, any items marked “ Final Sale ” or marked nonreturnable may not be returned/exchanged.
- We reserve the right to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.
- Each returned token must be in its original condition and packaging to be accepted.
- We are not liable for any return packages that may become lost or stolen in transit. Please keep validation of postage and/or reappearance tracking number when shipping back returns.
- After we have processed your reappearance, reimbursement is broadly issued within 5-7 clientele days .
Defective Product and Returns due to Our Error
If there are mistakes with your ordering, or items arrive defective/damaged at the time of reception, we ’ ll make it right by sending you substitute parts or accessories, replacing the token or issuing you a refund. In such an consequence, there is no refund transport charges .
Order Cancellations
We strive to have all orders picked, packed, and shipped angstrom cursorily as possible because we know you ca n’t wait to receive it ! With that in mind, once your order is placed, we are not able to cancel your ordain. Please see the return policy for extra data if a return is still needed .
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